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Lost historical data after replacing Charge HR

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‎11-07-2016 07:44

‎11-07-2016 07:44

I was without my Charge HR for 18 days ending in August while waiting for a a replacement for my original which had problems with the band coming away from the face. Last week my replacement Charge HR experienced problems syncing that required removing and readding the tracker to my account. I just noticed last night that the data from my original tracker is now gone. Is there a way to get it back?
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‎11-08-2016 18:27

‎11-08-2016 18:27

It's great to see that you've visited the Fitbit Community @evegowa. Your data should be there. I would recommend logging out from the app, rebooting your phone and logging back in. If this doesn't help, please uninstall and reinstall the Fitbit app.

 

Whether your data still doesn't show up, please check out the online Dashboard to see if the data shows there.

 

I moved this thread to the Android app board because it's more related to the topic. Let me know how it goes. Keep up the super stepping. Smiley Very Happy

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