Main screen is empty and the app crashes every time

[Iamsuki]

Hello,

My Fitbit app seems to stop working on the Android.

When I entered the dashboard screen is empty with no data and fonts. And when I try to go the the devices tab or any other tab the app crashes.

I tried to delete and reinstall the app and it didn't work. I even tried to install the app on another Android device and still it has the say problem.

Android v5.0, LG G3

Thanks!

[HeydyF]

Welcome to the Community @Iamsuki! Could you please try just to log out and then log back in the Fitbit app? If the issue persists after that, please update the Fitbit app to the latest version by following the instructions on @MarreFitbit post. 

Let me know if that works! 

[Iamsuki]

Thanks for the reply. But I did try to logout and it actually crashed the app also. Tried to install the app on another Android device with the latest Fitbit version and the problem still exists...

[HeydyF]

Thanks for getting back to me @Iamsuki! in this case, I suggest you to get in touch with Fitbit Support directly, let them know about this issue and what you tried to solve it. 

I'll be around! So let me know the outcome.