help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Messages

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2016 04:03

‎04-29-2016 04:03

I am not getting notifications on my phone. I have been trying to read some of the trouble shooting answers to previous questions, but I can't figure it out. The blaze classic will connect to my Bluetooth, but the blaze icon will not. Any suggestions I have a Samsung Galaxy 6+ edge just not sure what to do next thank you.
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-01-2016 05:14

‎05-01-2016 05:14

Welcome to the Forums @Jdurfey15. The reason why your tracker is not working with your phone is because Samsung Galaxy 6 Plus is not a compatible phone. I recommend checking our list of Compatible Mobile Devices and in the meantime, you can sync your tracker with your computer. Keep an eye on our list for any update.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-01-2016 05:14

‎05-01-2016 05:14

Welcome to the Forums @Jdurfey15. The reason why your tracker is not working with your phone is because Samsung Galaxy 6 Plus is not a compatible phone. I recommend checking our list of Compatible Mobile Devices and in the meantime, you can sync your tracker with your computer. Keep an eye on our list for any update.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes