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Miles not updating

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‎07-12-2020 14:26 - last edited on ‎07-13-2020 19:55 by Fitbit Moderator

‎07-12-2020 14:26 - last edited on ‎07-13-2020 19:55 by Fitbit Moderator

Added screenshot. 

Screenshot_20200712-195019.jpg

 

So running the latest July Android Fitbit app update on inspire HR. Many things are incredibly aggravating but the new one today was no runs or steps are adding to the apps displayed miles. I assume it thinks I am a squirrel, as that's the only way you can get 1.8 Miles from over 21,000 steps. I stopped the app, cleared the cache and nothing changed so far. Any hints?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-13-2020 19:55

‎07-13-2020 19:55

Hi @CmdrChris, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if further assistance is needed and if you have any additional questions. I’ll be waiting for your reply.

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‎07-13-2020 20:26 - edited ‎07-13-2020 20:28

In response to RicardoFitbit

‎07-13-2020 20:26 - edited ‎07-13-2020 20:28

Hi Ricardo, thanks for the quick reply. I have no idea what was going on in the apps logic as starting this morning everything is tracking and calculating where it should be, not somehow thinking I have a 7 inch stride length 😉. However.... If you see my latest post, I've had to have my OnePlus 6t on the charger nonstop as the app is draining the battery in hours. Uninstalled the app, reinstalled and no change. So now I have to keep Bluetooth and Location off while I'm wearing the Inspire HR, will turn the services on twice a day to sync then stick the inspire in a faraday bag if I have to have mapping or Bluetooth turned on for an extended length of time. Not a solution, just a work around until the app is fixed or it becomes more hassle than it's worth.

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