Mindfulness audio won't play no matter what I do?

[bastets_yarn]

All I get is a black screen with a play button, it won't unpause no matter what, It might load some before keeping on pause, I'm not really sure what I'm supposed to do if anything, but straight-up won't play. I have premium, so I know that its not a premium exclusive thing since I should be past that. I have a samung phone so I'm on andriod and I have an inspiration 2 if it matters, Thanks!

[Odyssey13]

Hi @bastets_yarn  which version of the Android operating system does your phone use? It needs to be at least Android 8 to fully use the features.

[bastets_yarn]

Hi I have an android 11

[Odyssey13]

Are you able to play anything else in another app on your phone?

[bastets_yarn]

my phone plays youtube videos and music absolutely fine, its literally just
the mindfulness stuff

[Odyssey13]

Ok, I've asked a moderator to stop by to assist you. 

[SilviaFitbit]

@Odyssey13 Thank you for your assistance on the thread. 

@bastets_yarn Hi there. Thanks for the detailed information shared.

Let's try the following troubleshooting: 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in and play Mindfulness workouts 

Hope this helps. 

[bastets_yarn]

still doesn't work unfortunately

[SilviaFitbit]

@bastets_yarn Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.