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Missing badges and trophies from group view

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‎01-08-2019 12:52 - last edited on ‎01-10-2019 05:15 by Fitbit Moderator

‎01-08-2019 12:52 - last edited on ‎01-10-2019 05:15 by Fitbit Moderator

Why is it my friend can see all of her friends trophies n badges in the community tab and I can't? Surely android users should have access to this too. Charge 3 user.

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎01-10-2019 05:17

‎01-10-2019 05:17

Welcome to the Forums @Larkle.

 

Let me take a closer look at what could be happening in your case.

 

The first thing I'd like to ask is for you to provide some screenshots of what you are seeing and what your  friend is seeing. That should let me better understand the situation and determine the best way to move forward.

 

Let me know if there is anything else I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎01-10-2019 05:59

In response to LanuzaFitbit

‎01-10-2019 05:59

Hi there,

So the apple version you can see the little arrow which takes you to show all of your friends trophies n badges... the second image, is my version, you can't see any of this information.
[Image]


[Image]
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‎01-14-2019 08:51

In response to Larkle

‎01-14-2019 08:51

Hello @Larkle.

 

I apologize for the delayed response. Thanks for getting back to me!

 

It seems like the pictures didn't come through. Could you try posting them again? Be sure to post them directly on the Forums and by clicking on the 'Photos' button above the text field on the reply screen. Check the picture below for reference.

photos.PNG

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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