Missing functions - sleep and heart rate

[SunsetRunner]

I just updated the app from the Google store. And now I can't even find the sleep and heart rate functions on my phone. They just disappeared...

[SunsetRunner]

[boskat617]

I am having the same problem!  Well, the sleep tracker is missing from my app.  So frustrating! 

[Kwok]

The same for me too. But it stopped the sync data of hr and sleep since Wednesday evening.

[SunsetRunner]

Hi guys.

I contacted Fitbit and they said
"You can scroll down on the app Dashboard then tap on "Show Hidden" to show the hidden tiles." --- this did not do anything as I had nothing hidden.

Then they said "Please try to uninstall and reinstall the Fitbit app on your phone." - this did work for me.

Now both features are back on the app. Syncing is not a problem.

[Kwok]

Hi there, @SunsetRunner I tried to uninstall the app and reinstall it on my android phone running lollipop, but the sync is still problematic.
There seems to be quite a few threads on the same issue.

[SunsetRunner]

Hi @Kwok sorry to hear that. My sync problem was that the sync date was wrong and always showed Jan 18 (as above). But that's no longer the case.

[Kwok]

@SunsetRunner eventually I got some response from fitbit after sending two messages.
The first reply asked me to do all kinds of things that I had obviously tried, except how to restart it.
The second reply have me instructions on how to restart it and then try again. This seemed to have worked.
Therfore it would seem that restarting has been useful in this case.
Case closed.