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Mobile Run not working

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‎07-13-2016 16:27

‎07-13-2016 16:27

So, I tried using Mobile Run today for the first time in a few days. I never had a problem before. It's my first time using Mobile Run since applying the latest update. My timer kept starting an 1:00:00, messing with my pace. I tried restarting the phone and app.Other times it would keep time correctly, but wouldn't record distance. I never had an issue like this before. Phone is an Alcatel One Touch. Thanks for your attention.
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‎07-15-2016 04:23

‎07-15-2016 04:23

A warm welcome to the Forums @RWalz. First, I recommend verifying that your phones is a compatible mobile device. If it is, please reboots your phone and test MobileRun, it should work properly.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-15-2016 09:06

‎07-15-2016 09:06

My phone is not compatible, but it has always worked in the past. The latest update(2.29) must have made the MobileRun feature incompatible with my device. Shouldn't have updated...doh!
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‎08-03-2016 07:01

In response to RWalz

‎08-03-2016 07:01

@RWalz A new version of the app has been released. Try updating your app and see if you can now use the MobileRun feature.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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