Mobile Track not syncing in Android App

[melephant.rhino]

Hi guys!

So I used to have a Fitbit Alta, but because Bluetooth issues were a problem, I stopped using it and decided to use MobileTrack. It was working perfectly yesterday, but this morning it will not refresh and go back down to 0 steps. It is just adding steps to yesterday's steps but in today's date. Yet when I look at the website itself, it has yesterday's tally and then 0 steps for today, so neither of them is right. There's no option to sync in the app where it has MobileTrack, I usually just pull down to refresh and it eventually refreshes. But now no matter what I do, whether I force quit the app, restart my phone, it is still showing steps from yesterday. What do I do?

Thanks!

[melephant.rhino]

https://imgur.com/a/Os9cZyz 

An example for you to see what the issue is. 

[melephant.rhino]

With enough restarting and logging out I now have this:

https://imgur.com/a/FIL4CTK

So it is back to 0 but not calculating any steps still.

[melephant.rhino]

Just tried unpairing to pair back up and now it is no longer an option, uninstalled and reinstalled the app to no avail. This is way too much effort for something that doesn't work...

https://imgur.com/a/Jk1luGK

[Brian.M.]

Android syncing has been repeatedly breaking for the last few days - prepare for a 'community support' post of "do these things" to respond here - the things don't work.  Getting actual tech support is a nightmare these days!

[melephant.rhino]

Yeah I'm honestly going to give up, throw my Fitbit in the trash and also delete the app since MobileTrack is also useless. It was available yesterday and not today? Makes no sense.

Time to say goodbye to something that causes more headaches than it is worth.

[Rich_Laue]

Hi @melephant.rhino  the reason their isn't an option to sync with mobile track is because your Fitbit app handles mobile track directly. 

As for why it disappeared, apparently this is currently a know issue.

Why not put your screen shots in your posts with notes so we may understand what you want us to see.

[melephant.rhino]

The three screen shots weren't enough?

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @melephant.rhino. It's nice to see you around, @Brian.M. @Rich_Laue.

@Rich_Laue thank you for your support!

@Brian.M. I appreciate your feedback since this helps us to keep improving.

@melephant.rhino I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with MobileTrack. Thank you for providing screenshots, I appreciate your troubleshooting efforts. I am sorry that you are going through this situation, I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. Set up MobileTrack as a new device: From the Today tab > tap your profile picture. Tap the option to set up a new device, and follow the MobileTrack instructions.

For more information about MobileTrack, see How do I use Fitbit MobileTrack?

Let me know how it goes, I'll be around. 

[Vincs]

Hello,

I have the same problem. I delete mobile Track but it's impossible to activate again. I didn't see it in the device list even after follow your instruction.

edit: after many test, it work

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vincs.

I am glad to hear you've resolved the issue. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!

[SunsetRunner]

They marked it as solved, but if you're looking at this thread, they did not in fact solve it. It's still an issue, it still doesn't work one year later. Garbage.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing your feedback. I understand how you are feeling about this situation. If you're experiencing this issue, please confirm if MobileTrack is paired to your Fitbit account. You can confirm the steps in How do I get Fitbit MobileTrack? 

Hope this helps.