Mobile Tracking step count is inaccurate

[jgauthier]

Greetings,

  My fitibit died a few months ago, but since I like I have some good fitbit contacts I wanted to stay "competitive" with them. So, I configured the fitbit pedometer.   However, about once per week the steps are highly inaccurate. Most of the time, they are exactly as expected.  But today, for instance... is wrong., and not even a little.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @jgauthier, welcome to the Community Forums!

Thanks for bringing this to our attention and for the screenshot that was attached into your post. To better assist you and further investigate, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? Please try the following steps in the meantime I receive your answers:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Tami253]

I followed these steps and it does work. With in a few days to a week it starts doing this all over again with my android app.