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Mobile data usage

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‎02-03-2020 00:53 - edited ‎02-04-2020 04:17

‎02-03-2020 00:53 - edited ‎02-04-2020 04:17

I use Fitbit Versa 2 connected to Samsung J5 (2017) on Android 9 with current version of application - version 3.13 (20243457).

Mobile data usage in Fitbit increased significantly since November 2019:

 - 1. - 31.10. - 10.08 MB

 - 1. - 30.11. - 1.01 GB

 - 1. - 31.12. - 1.38 GB

 - 1. - 31.1. - 1.93 GB

I tried to set "All Day Sync" and "Always Connected" options to "Off", but it did not helped.

I tried to remove and add application from Google Play, but it did not helped too.

 

Fitbit used 27 of MB of mobile data during about 1 hour of walking from home to office (about 4.5 km) today:

 - 32.00 MB at home

 - 59.02 MB in the office

When I opened Fitbit application in the office, I found that data were not synchronized since 27.1., so I manually started synchronization and it used just 1.32 MB:

 - 60.34 MB after manual synchronization

I tried to disable background data usage for Fitbit, but it also did not help - about 24 MB (on foreground) was used during about 1 hour of walking.

I found only workaround (not solution) - enable "Data Saver" mode in Android.

Can you check it, please?

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‎02-04-2020 16:10

‎02-04-2020 16:10

Hi @Skippi, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. My best advice for you at this moment is to keep your Fitbit app up to date and the same for the operating system of your mobile device.

 

Let me know if you have any additional questions

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‎02-17-2020 06:26

‎02-17-2020 06:26

Problem seems to be solved after upgrade of FitBit application on Samsung to version 3.14 and upgrade of firmware on Versa 2 to version 35.70.7.21.

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