07-19-2017 13:06 - edited 09-26-2017 15:58
07-19-2017 13:06 - edited 09-26-2017 15:58
Fitbit Update: 9/26/17
Hello, everyone! I wanted to make it known that I haven't forgotten about this issue with MobileRun. Our team is aware of this ongoing problem, however, I don't have a timeline for when there will be a fix available. I understand many of you are frustrated with this feature, and I hope to give you all more information soon. Thanks for your continued patience!
Just to be clear, this thread is for the MobileRun issue for when you initiate a Run/Walk, if you 'Pause' your activity and then 'Resume' after you finish, you will not see your map or some of your exercise data. Alternatively, this does not happen if you 'Pause' and 'Finish' your Run/Walk right away.
Fitbit Update: 7/20/17
Thanks everyone for providing the information requested about this MobileRun issue. It appears since the Android app version 2.43, users who initiate a MobileRun on their devices and later pause it at some point will not have all the data saved when syncing afterward. This data can include the map and distance data.
I really appreciate your cooperation and patience while our team works towards a resolution. I know many of you have been active on this thread and I want to make sure you know all your input has been very helpful in determining the factors. I will continue to update this thread when there is more information available. Thanks again for your help!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
08-29-2017 09:30
08-29-2017 09:30
09-11-2017 04:56
09-11-2017 04:56
That's it for me. After 6 months I have had my share of patience. It's like if Fitbit was laughing in our faces all this time.
Also, my 1 year old Charge HR got the band damaged and I was offered 50% discount on any new device. After trying to buy Ionic, I was told that the Terms & Conditions had changed and I could buy any device except Ionic. As I explained that I needed GPS enabled due to this issue I was offered a Surge.
I am now changing to Garmin which should provide me with meaningful data for my runs and without losing any map.
09-11-2017 05:57
09-11-2017 05:57
09-11-2017
10:36
- last edited on
09-27-2017
04:47
by
RobertoME
09-11-2017
10:36
- last edited on
09-27-2017
04:47
by
RobertoME
Once my Fitbit dies I will go with Garmin as well. Some days it records my walks with the dog and I even get a map. Other days I have to manually log it in.
Moderator Edit: Word Choice
09-11-2017 13:56
09-11-2017 13:56
Has this been fixed in the latest update?
I've been having this issue just this week, when I started c25k. Couldn't work out why my walks were fine but my runs weren't until I found this thread. Yup, I pause fitbit, set c25k going, then resume.
09-11-2017 14:03
09-11-2017 14:03
09-13-2017 22:48
09-13-2017 22:48
09-19-2017 17:29
09-19-2017 17:29
2.57.3 doesn't fix the issue.
09-19-2017 22:55
09-19-2017 22:55
09-20-2017 03:52
09-20-2017 03:52
09-20-2017 08:23
09-20-2017 08:23
congratulations!! I hope it remains in working order.
09-20-2017 23:18
09-20-2017 23:18
09-21-2017 00:34
09-21-2017 00:34
09-21-2017 00:41
09-21-2017 00:41
09-21-2017 05:43
09-21-2017 05:43
No change for me... I can only plot the map and get results if I don't pause and resume. I must NEVER resume.
09-21-2017 05:46
09-21-2017 05:46
09-21-2017 17:04
09-21-2017 17:04
Has anyone experienced their GPS map disappear after finishing. I think their is a glitch, this only happens when you pause your exercise the continue.
Please help!
This is a huge reason why i have a fitbit.
P.s. this just started doing that last week
09-21-2017
18:53
- last edited on
09-22-2017
11:31
by
MarlenS
09-21-2017
18:53
- last edited on
09-22-2017
11:31
by
MarlenS
@JblancoWhat you are now experiencing is what most of us are posting in this topic. You can never pause and resume.. Only pause and Finish
What version of the App are you running ? and if it is the latest, and now has just started for you, the Fitbit Engineers have tweaked something and affected you..
What phone do you have...?
@PiLesleyhas success with version 2.42.
@Jblanco wrote:
Has anyone experienced their GPS map disappear after finishing. I think their is a glitch, this only happens when you pause your exercise the continue.
Please help!
This is a huge reason why i have a fitbit.
P.s. this just started doing that last week
Moderator edit: spam link removed.
09-21-2017 23:41
09-21-2017 23:41