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MobileTrack not available

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‎11-25-2016 13:00 - last edited on ‎11-28-2016 12:03 by Moderator Alum

‎11-25-2016 13:00 - last edited on ‎11-28-2016 12:03 by Moderator Alum

Up until recently, my phone was my device. However now I can't see to be
able to sync it.

 

Moderator edit: edited title for clarity

Best Answer
1 REPLY 1

‎12-12-2016 16:59

‎12-12-2016 16:59

@AlunHumphreys welcome to the forums! Please keep in mind that we don't provide support for the MobileTrack feature on HTC One M8 mobile devices. For the latest list of devices that support the MobileTrack feature, visit http://www.fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn't listed check back soon. 

 

If  your mobile device is listed as supported then I recommend, re pairing your MobileTrack feature one more time. To do so:

 

  1. From your mobile Dashboard for Android, tap Account
  2. Tap on Set Up New Device
  3. Select MobileTrack and follow the on screen instructions

Hope this helps, keep me posted with the outcome! Smiley Happy

Mariam | Community Moderator, Fitbit

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Best Answer