New dashboard won't show fitbit as charged and will not sync

[cazfromcornwall]

I have the new dashboard on Android, and despite my Fitbit being fully charged, it says it is empty and it won't sync because of this.

Have tried reinstalling app with no success.

Any ideas?

[USAF-Larry · Accepted solution]

I think the real problem is that your tracker is not syncing, @cazfromcornwall, and not the battery strength indication.  You don't mention the type of phone or operating system, but if you are running Android 6.0, make sure you have Location Services enabled. I have also found with my phone that I have to have "Enable Notification Widget" turned on in order to get the tracker to sync.  Once the tracker syncs, the battery strength indicator will update.

[cazfromcornwall]

thanks! I turned all day sync back off and on again, and it's working fine now. Thanks for the support!!

[USAF-Larry]

It is great to hear it is working again, @cazfromcornwall!  Keep on stepping!

[MariamV]

@cazfromcornwall thanks for joining us! Awesome! I'm sure this will definitely help other users having the same issue. 

@USAF-Larry amazing suggestions! Your help in the forums is always very much appreciated. Keep it up!