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MobileTrack not working on Samsung Note 10+

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‎12-17-2020 04:44 - last edited on ‎12-22-2020 16:42 by Fitbit Moderator

‎12-17-2020 04:44 - last edited on ‎12-22-2020 16:42 by Fitbit Moderator

I have a Samsung Note 10 Plus.Within the fitbit app, Mobile Tracker appears and disappears. The app and phone have the latest software. I have read ALL of the tech support, suggestions and tips regarding this issue. Mobile Track appears and after the monthly security patch it breaks, then disappears. What is the solution?

 

Moderator Edit: Clarified subject

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‎12-23-2020 15:33

‎12-23-2020 15:33

Hi @Blucare_2020, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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