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Moto G5 plus not syncing with Charge 3

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‎01-08-2019 07:05 - last edited on ‎01-09-2019 11:36 by Fitbit Moderator

‎01-08-2019 07:05 - last edited on ‎01-09-2019 11:36 by Fitbit Moderator

When I first got my charge 3, it worked great on my phone. Then Fitbit did an update and I haven't been able to sync since. That was months ago! I was told my phone was not compatible but to look out for an update. Can someone please tell me if there will actually be one!!! What an enormous waste of money! The G5 seems to work. How does the G5 plus not? And how did it work before?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-09-2019 11:36

‎01-09-2019 11:36

@Kaicen It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 3 isn't syncing with your Moto G5. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-14-2019 08:49

In response to AlvaroFitbit

‎01-14-2019 08:49

Have the same issue, called tech support. Is there any way to  remove the software update?

I cant return it, since is been more that 30 days, 40.. uggg

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‎01-14-2019 23:04

In response to AlvaroFitbit

‎01-14-2019 23:04

@AlvaroFitbit I have the same issues. It's driving me crazy. I received the fitbit charge 3 for my birthday at the beginning of december, and for about a month, it worked just fine. But Fitbit-app kept telling me I had to update, so I did about 10 days ago. Ever since then, it will no longer sync with my phone. And even better, the first day after updating, it did sync on my laptop - now that doesn't even work anymore. I tried every troubleshooting-step fitbit suggests, restarted both the app, my phone and the fitbit multiple times, reinstalled the app (at which point it took me two days!! to be able to set the charge 3 up again in the app!) removed the charge 3 from my bluetooth-list, searched every forum online to see if anyone could offer a solution, without luck. Now the app AGAIN tells me there is a problem with bluetooth (which there is not because my phone can connect with other devices). Please offer a SUFFICIENT solution or tell me how I can return the charge 3, because I did not yet receive an answer to my mail to costumerservice.

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