03-23-2017 09:38
03-23-2017 09:38
Just in case some of you are considering the new Moto G5 (5th gen. 2017): I received mine today and my Charge 2 had no problem syncing with it, although it is not (yet?) listed as a compatible device. Same with my Surge, btw.
For those of you in America, only the bigger Moto G5 Plus will make it there. However, I assume the internals (OS = Android 7.0 + Bluetooth) are the same as far as Fitbit is concerned.
Dominique | Finland
Ionic, Aria, Flyer, TrendWeight | Windows 7, OS X 10.13.5 | Motorola Moto G6 (Android 9), iPad Air (iOS 12.4.4)
Take a look at the Fitbit help site for further assistance and information.
03-24-2017 12:47
03-24-2017 12:47
Hey @Dominique!
Thank you so much for the PSA. I'm sure a lot of people will be very glad to hear about this. It is definitely nice to read posts like this from members of the Forums.
Again, thank you very much for letting everyone know! Hope to see you around.
06-02-2017 06:27
06-02-2017 06:27
Just in case anyone is wondering, I bought a Moto G5 plus and i am able to sync it with my charge 2 without any problems. So there it is, the Moto G5 plus is also compatible with the Charge 2.
07-17-2017 14:20
07-17-2017 14:20
Thank you for the information!!!!+
07-18-2017 08:49
07-18-2017 08:49
Welcome to the Forums @gCaetano! Hello @JanisAnne.
@gCaetano Thanks for coming in and sharing your experience! That will definitely be useful for other users looking into getting this phone.
If you all have the time, perhaps you'd like to visit our Discussion boards. Lots of different topics to talk about and discuss in there.
Hope to see you around!
07-18-2017 10:01
07-18-2017 10:01
Thanks, @LanuzaFitbit and @JanisAnne!
Will try and take a few moments to explore those topics, Lanuza.
See you soon!
07-29-2017 15:17
07-29-2017 15:17
I was very surprised to see that the Motorola phones listed on the compatibility website are all 2014 and OLDER.
07-31-2017 10:32
07-31-2017 10:32
i have a blaze and it will tell me i have a missed call, but won't alert me to say i have a call. i have the motorola g5 plus.. there was a new fitbit app update today. but still no alerts. is there going to be a fix? It worked fine with the iphone 5s i had. does fitbit just like apple more?????
08-01-2017 09:02
08-01-2017 09:02
Hey @utalice. Welcome to the Forums @azbowhuntn.
@azbowhuntn, As mentioned previously, when a device is not compatible, features like this will not work 100% of the time, or at all, and we cannot guarantee the functionality. Some users might get it to work but it is not the intended.
Feel free to let me know if you have any further questions.
08-01-2017 09:39
08-01-2017 09:39
08-03-2017 07:30
08-03-2017 07:30
Hello @azbowhuntn!
I am not able to fully provide you with any real insight into the process itself, but I think it is fair to say that any kind of software development and optimization is easier on iOS devices given the similarity of the hardware used and them having, basically, the same OS. With Android devices, you have to take lots of different variations into account. The UI being used, the different hardware that comes with every different device, and the Android version since some phones do not run the latest ones.
I think that this is why, generally, iOS devices are much easier to support.
I hope this clarifies a bit of the situation. Let me know if you have any further questions.
08-03-2017 07:58
08-03-2017 07:58
08-03-2017 15:14
08-03-2017 15:14
08-05-2017 13:00
08-05-2017 13:00
08-05-2017 13:04
08-05-2017 13:04
08-23-2017 19:03
08-23-2017 19:03
I just set up my G5 plus and it syncs just fine. However, I am not being notified of texts or calls. Has this been an issue with you?
08-23-2017 19:31
08-23-2017 19:31
Yes it is. Once in a great while, very randomly, I get a call notice. Motorola won't do anything and neither will Fitbit. It's apparent that Fitbit made the decision to go with the IOS platform.
08-24-2017 04:21
08-24-2017 04:21
I too don't get notifications on my Charge 2.
Not even when using the "Fit notifications" app, which worked flawlessly on my previous phone (Alcatel Idol 3 5.5).
I'm not really bothered by this issue, but it shows that there still exists plenty of room for improvement for Fitbit on this subject.
08-24-2017 19:50
08-24-2017 19:50
10-18-2017 08:52
10-18-2017 08:52
Funny thing. After the last app update, i seem to be getting notifications. I was suprised by the notification of an incoming call when I was sycing my fitbit with my phone. Did it happen to anybody else? I've tried it a few times (with incoming phone calls) and the notifications seem to work now.