help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Motorola phone (G7) and Charge 3 not pairing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2020 18:03

‎10-12-2020 18:03

Since Mid September 2020, this combo has not been synching. Checking the forums and the Chat support, tried a number of things (Bluetooth on/off, force stop the app, reboot the phone etc) in various sequences, nothing works. It tries to pair (I get the PIN code and it shows the pulsing logo, bu eventually the app times out (the sorry message). The device OS and phone app are at current revisions and the phone is running Android 10. This combo has worked very well previously. Chat support had me try a few things including a factory reset, but also pointed out that the phone was not on the supported list. Does anyone know what changed? 

Best Answer
0 Votes
1 REPLY 1

‎10-12-2020 18:21

‎10-12-2020 18:21

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

Stepping in the U.S.A. since September 2013. Android 14

Best Answer