My Charge HR wont pair with anything!

[ehogeland]

Any solutions? I used to have a Note 4 then upgraded phones to the Note 5. It isnt on the list of compatible phones, fine ok.... I figured I would just re-pair with my note 10.1 tablet. I had them paired before with no issues what so ever but now, my tablet wont recognize the fitbit. I have restarted it, turned bluetooth off and restarted that, I have tried everything short of master resetting the tablet. Any other ideas? I do NOT want to have to reset the tablet 😞

[HeydyF]

Hi @ehogeland it's great to see new members around! Let me see if I can help.  Ok let's start with your new phone, the Samsung Galaxy Note 5, did you try to pair your Charge HR with it? because that phone is currently not on the compatible devices list so I can't guarantee that it won't sync, it might be. 

Now it sound pretty weird that your Charge HR is not pairing with your previous phone. You mentioned that you already tried to restart your tracker and reboot the Bluetooth, in addition you can take a look of this article which has instructions to fix syncing issues. 

I hope that works! Please keep me updated. 

[ehogeland]

I guess the main issue at this point is that none of my devices even see the fitbit. Its almost like there is not bluetooth activated on the fitbit. It was previously working as I stated earlier so I am at a loss... calling customer care. Its starting to really frustrate me!

[Emarissa112]

I'm having the same issue. My fitbit used to work fine with my phone (except the occasional delayed sync requiring me resetting my bluetooth or restarting my phone).  But 2 weeks ago it just stopped syncing.  I did all of the usual resetting with no success.  I disconnected my fitbit HR from my fitbit account to re-add it as a new device, and then unsynced it from my phone's bluetooth, only to discover that my phone would never recognize the fitbit existed again...

I then plugged the fitbit into my Mac to at least sync my 2 weeks of data before seeing if I could reset the fitbit HR somehow.  When I downloaded the fitbit program, which told me to use my computer bluetooth to sync, the program wouldn't recognize that my bluetooth was on!  "make sure your bluetooth is on".  IT IS!

So I am completely stuck, every piece of advice has been already done 5 times or doesn't apply to my situation.

So needless to say, I'm having a fit with my fitbit.

To make matters worse, I'm also signed up for a charity for fitbit steps right now... 

[Banshee69]

My Fitbit went Bluetooth crazy also about the same time. Must be a universal glitch, but how to fix it.

[TheWaterboy]

Ive gone through all the troubleshoots. Blutooth, uninstalling, synching from another spot. Ever since the update required message hit me 2 days ago, my LG 3 is refusing to cooperate. I do get a strange message at the bottom from time to time saying the "Fitbit server is busy and to try again later"... But that has been there since this started happening a while ago too. At a loss myself...

[Banshee69]

I actually fixed mine last night. Restarted the fit bit which didn't work. Decided to turn my phone off , not restart but off. When it turned back on I went into Fitbit and it started connecting again. Go figure. Good luck.



Sent from my U.S. Cellular® Smartphone

[Jamiesykes]

I'm having the exact same problem. Nothing seems to be working and I have tried all the suggested ways to fix it about 5 times now. Have you managed to sort your issue out? If so what did you do?

[faultyproduct]

I bought charhe hr, worked with phone less than two days. Firmware 18.122, and just stopped syncing. Restarted phone, nothing. Than unpaired with blutooth to learn band isn't even sending a signal at all. How do I get fitbit to fix, exchange, or refund

[adlanning]

I have tried it with my iPhone 5s my computer also, no luck. I have reset, factory reset turned everything on and off, charged iPhone and fitbit, even talked with many people no luck