My Fitbit device is not syncing

[Krystal_R]

Multiple people with different Fitbit watch's, some have apple phones and I have an android are not syncing to app. Please help last day of workweek challenge.

Moderator edit: format

[StumpyJoe]

Last sync was 2:47 eastern. Can’t get Charge 3 to sync. Uninstalled app. Re paired device. Rebooted device. Rebooted phone. Forced stopped app. As the previous person commented it says it syncs but does not.

[Krystal_R]

Update: my fitbit and my sister both just synced  😁

[SunsetRunner]

@Krystal_R 

Mine did too but it's back to not syncing again.

Is yours still syncing?

[PrivateBurke]

So glad I'm seeing this. Just got a Versa 2 and have spent two hours repeating the same steps over and over again. Windows 10 app is a little more helpful and reports that it can't connect to fitbit.com

[Krystal_R]

Just tried and it is not syncing again. Problem is back already 

[SunsetRunner]

There seems to be a lot of issues with the app lately.  Hopefully,  they'll resolve this ASAP!

[Lilbiddy]

Seems like I lost the ability to synch when they got rid of the erroneous notice to restart my phone to receive notifications.  Managed to synch once on my Kindle but even that is not syncing now.

[Reece_AR]

I am in the same boat of having just received a new Versa 2 and we've almost lost our minds repeating the same steps over and over again. Have you had any more success?

[Misalem]

My Inspire has also been unable to sync with my Android phone for the past three hours. Since a lot of people are experiencing this with different devices, I'm hoping it's just a temporary server issue that will get resolved soon.

[NoraJB]

I am having the same problem with my Alta HR. I unpaired the device. I uninstalled and reinstalled the app. It was working fine most of the day, until about 6 PM tonight EDT. Workweek challenge is almost over...need to get this working.

[Mitchpro]

Mine stopped syncing a  couple of hours ago . Something must be going on where is fitbit support? 

[Daniere]

I have a charge 3 and at 200pm today it stopped syncing. I have an android phone. It says it's synced, but no change to any of the values. I have uninstalled the app and reinstalled. Shutdown Bluetooth, turned phone off and on, etc. 

[SunsetRunner]

@RicardoFitbit

@AlessFitbit 

There seems to be a syncing issue going on with the Android app as you can see from the posts on this thread as well as other individual posts.

Is your IT team aware of the issue and are they working to resolve the issue?

[NoraJB]

I just tried to sync again and it worked. Hopefully, this is the end of that problem.

[Daniere]

Great, mine finally worked also.

[Mitchpro]

Mine started working again.

[JuanJoFitbit]

Hi everyone! thank you for participating in our Fitbit Community. I'm sorry about the syncing issues that your Fitbit devices have experienced. I totally understand how you feel about this and thank you for trying to get this issue resolved before contacting our forums.

Please let me know what is the model of your Fitbit devices.

For the people that are still experiencing the syncing issue, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your Fitbit devices and see if the issue gets fixed.

Keep me posted on the outcome.