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My Fitbit isn't syncing to the app

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‎05-20-2021 08:40 - last edited on ‎05-21-2021 17:51 by Fitbit Moderator

‎05-20-2021 08:40 - last edited on ‎05-21-2021 17:51 by Fitbit Moderator

My Fitbit has been playing up over the last 2 weeks and not syncing with my android phone. I have tried everything suggested to no effect. My Bluetooth is on but does not list my Inspire 2.

I can't get through to customer service. Please help!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-20-2021 12:24

‎05-20-2021 12:24

Having the same issues but I have a Versa2

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‎05-20-2021 12:30

In response to Windycitygal94

‎05-20-2021 12:30

I'm having issues with syncing my Versa 2 also. 

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‎05-21-2021 17:53

In response to caribbeanlover1

‎05-21-2021 17:53

@Hilsseymour, @caribbeanlover1, @Windycitygal94 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I appreciate the details shared. Please make sure that this troubleshooting has been performed. If you have tried that, let me know if you're getting any error message while trying to sync and provide me with the phone model that you have plus the OS installed on it. 

 

Hope this helps. 

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