help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit won't do anything.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2018 15:07

‎09-08-2018 15:07

My screen just displays an exclamation point and won't do anything. Help please!!!

Best Answer
0 Votes
1 REPLY 1

‎09-08-2018 15:13

‎09-08-2018 15:13

Lost connection and can't sync time and battery level Pipes.

Turn off your mobile.

Reset your tracker : find model here

Turn mobile back on

Launch fit bit app, touch and pull down on screen -

Everything back to normal?

If not. Delete fitbit app and install fresh one from fitbit.com/setup

Everything back to normal?

If not go to Bluetooth settings and switch off for a minute and then switch back on so your mobile finds your tracker.

Didn't find it? Contact customer service chat and let them know what you have tried so they can offer more options. Be sure to tell them what tracker model you have...

Fingers crossed for you bud.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer
0 Votes