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My charge 2 is not syncing

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‎04-02-2019 13:57

‎04-02-2019 13:57

Hi

My charge 2 wont sync with my samsung s8 it keeps saying fitbit is down due to maintenance but this has been for a week or so now

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2 REPLIES 2

‎04-03-2019 11:26

‎04-03-2019 11:26

@Cezza19 Welcome! It's nice to have you on board!

 

I will gladly assist you with this. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-10-2019 23:09

In response to AlvaroFitbit

‎04-10-2019 23:09

Hi

I done all you told me to do i also took my phone out of my case & it is all syncing fine now.

Thank you 

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