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My fitbit is not logging my steps or sleep correctly

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‎03-11-2016 06:43

‎03-11-2016 06:43

I just got my fitbit. I have not walked much because of hip issues and appointments . Yesterday when I first viewed the log it recorded the no. of steps correctly at 2000+ but then a few seconds later it did another calculation and recorded my steps at over10000.
Also this morning it recorded my sleep incorrectly. I went to the washroom about 20 mins before I tapped the I am awake barand that is when it stopped recording my sleep. I am about ready to return the fitbit as it isn't working properly. All my friends swear by it so I must be doing something wrong.
This is all happening on my Samsung tablet.
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‎04-08-2016 06:42

‎04-08-2016 06:42

Welcome to the Fitbit Community @GailR Smiley Very Happy! Hmmm....this seems very strange to me my friend. Have you tried restarting your Flex already? It's still doing the same weird things? 

 

If the restart doesn't work, I'd suggest setting up your tracker as a new device to see if that does the trick.

 

Give it a shot and let me know the good news! 

Maria | Community Moderator, Fitbit


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