My fitbit never pairs

[NikkiKa]

Since purchasing this fitbit Charge 3, I have nothing but problems. Practically every day I have to troubleshoot the thing to get it to pair with my Samsung galaxy s8, by resetting my device, or unpairing/pairing, etc. I am sick of it. A couple of days ago, none of my troubleshooting has been working, I am unable to pair my device to my phone, laptop, or my husbands phone. I do not understand why this device is giving me so many problems, charge 2 had no issues. Right now my device says, last synced November 29th at 5:03pm, but it has some data showing for today on the dashboard (totally random numbers), and incomplete data from yesterday. I am so frustrated and on the verge of throwing this thing in the trash!!!

[LanuzaFitbit]

Welcome to the Forums @NikkiKa.

Thanks for trying to get your Charge 3 to sync with your S8 before posting in here about it. I definitely understand how you can be very frustrated about this situation.

It is possible that your phone bonded to the Charge 3 and then the connection was corrupted. Let's try to restart the connection from scratch:

1. Go into your S8's Bluetooth setting and look for any Fitbit devices that show up in there.
2. Remove all Fitbit devices that show as paired to your phone.
3. Then restart your phone.
4. Finally, run the set up process once again as if you were using a brand new Fitbit. 

In regards to the information that is showing up, it could be the estimates for your BMR. You can read more about it in here. 

Let me know if you have any further questions.