My fitbit will no longer syncs with J3

[SunsetRunner]

My fitbit quit syncing Sunday night. I've read the forums and it says my J3 is not a compatible device with the Flex. Did this just happen? I've had my J3 for months and it worked with my fitbit fine. 

[SteveH]

If it was working ok before then we should be able to get it working again.

I would try restarting your phone and then restarting your fitbit using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file:

http://help.fitbit.com/articles/en_US/Help_article/1866

[BadBuster]

Mine has done the same thing.  Fitbit says we have to try and sync through a compatible device and hope our J3 syncs. 

[SunsetRunner]

Thank you @BadBuster . I do have a dongle. It's just nice to see my steps in more "real time" and not just when I get home. It suckes that all of a sudden it's not work and hinders my step challenges a little but not impossible.

[pazmills]

My fitbit one last synced on Sunday and I have tried everything but to no avail.  It is synced with my S8

[SteveH]

@pazmills if you've tried all the steps in message 2 of this thread (including multiple restarts) and it still won't sync then it's time to contact customer support:

contact.fitbit.com