help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My opinion and experience with the Fitbit app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2021 02:28 - last edited on ‎02-03-2021 17:28 by Fitbit Moderator

‎02-03-2021 02:28 - last edited on ‎02-03-2021 17:28 by Fitbit Moderator

Allegations abound FB app for Android is deeply flawed. Just read the comments on the Android download store about how it fails on Charge 4 (I won't buy one until I know this has been addressed.) In my own experience, the app freezes up in Communities, will not show uploaded pictures most of the time, cannot dump unwanted content. No premium!

 

Moderator Edit: Clarified subject

Moderator Edit: Label removed

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-03-2021 17:28

‎02-03-2021 17:28

Hi @trennor, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with the Fitbit app, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be around if you need anything else.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎02-03-2021 17:28

‎02-03-2021 17:28

Hi @trennor, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with the Fitbit app, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

I'll be around if you need anything else.

Best Answer
0 Votes

‎07-07-2022 09:12

In response to RicardoFitbit

‎07-07-2022 09:12

I want premium hints and startup removed from my app. I am never going to buy or use premium; I get enough info from the 'standard' version and I'm not paying any more, full stop, period! I noticed a photo on the website where premium does not appear on the app, and that's what I want. Next android update, I want see it gone. Okay? I'm not happy having to cancel it every goddamned time I hit it by accident. This is never going to happen so kindly get it outta my hair! Or I'll be looking for a different brand of tracker next time!

Best Answer

‎07-10-2022 05:27

In response to RicardoFitbit

‎07-10-2022 05:27

Bull**ahem**!!! If you were that concerned about OUR concerns about FB app and how it functions, it would have been fixed a long time ago. So stop with the sappy platitudes and get on with FIXING IT! It's been YEARS and NOTHING'S BEEN DONE! Whose **ahem** to we kick to get a little action around here?! Yea, you'll kill my content because you don't like what I say and I won't 'join the team in solving this.' But at least SOMEONE knows how some of us feel without hiding behind polite idiotic bull**ahem**. I've had enough.

Best Answer