Dear Fitbit,
Lacking a way to contact you unless I call or tweet, I'm doing so this way. (Seems like an address or email might be nice.)
On January 18, 2018, you released an update to the software -- 2.64. Since that release, my Flex 2 has not been able to reliably sync to either my smartphone or my PC. Through multiple calls, chats, and forum discussions I've tried restarting the phone and PC, removing the app from both and reinstalling both, resetting the Flex 2, restarting Bluetooth, deleting the Flex 2 from both and relinking ... multiple times. Nothing fixes this problem. My wife's Flex 2 suffers from the same problem linking to her phone. From the Community here, it appears that we are not alone. A LARGE number of users have the same issues. It is not our phones. It is not our devices. It is the software -- 2.64.
I can continue to use my Flex 2 by simply ... starting over every time I want to sync. This has become an unwieldy method of using this device. Therefore, I will stop using my Fitbit product as of today. If you can put out an update that fixes this problem, I'll be glad to try again. (I would think "roll back to the previously WORKING version" would be a quick and easy way to solve this in the short term, but apparently not.) If not, I suppose other companies have equally useful and apparently more reliable fitness trackers that I can switch to instead. Thanks.
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