New Charge 3 Not syncing

[princessalexia]

I am at a breaking point with Fitbit!! New Charge 3. Just received it yesterday and today it will not sync and keep getting Bluetooth issues when my Bluetooth is connect/on. I had problems before with my one. I will get the standard suggestions. I thought the charge would be better guess not. I am so tired of the same problems over and over again. I am so done! 

[princessalexia]

Did the usual no change. Uninstalled and thn reinstalled. No change.

[Tipsyturtle123]

I'm having exactly the same issue.  I've ended up syncing with my laptop which isn't really what I wanted but I gave up trying to sync with my phone

[princessalexia]

I cannot get it to sync with my computer either! Phone and tablet also. I am beyond frustrated.

[Tipsyturtle123]

It just keeps telling me that my Bluetooth is off when it's not

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[Colinm39]

Are you all seeing this message....?

[princessalexia]

Yes on my phone!!

[princessalexia]

Yes on my phone only!!

[Colinm39]

@princessalexiaThanks for confirming that and is that on Android App V2.80.1. ?

I have no issues syncing via the Fitbit Connect Dongle, only issues with this release of the App.

[princessalexia]

I am not sure what Android App V2.80.1 is and where to find it. This is so frustrating. You pay 145.00 and it should work but the Charge 3 is not working for me.

[Colinm39]

@princessalexiaOn your phone you tap the Google Store App, then tap the drop down menus, tap My Apps & Games and it should show you a list of updates, then tap on the Fitbit App when it appears.

If you want to know what version you have before that, tap on the Android Settings, Tap Apps & Notifications, Tap App info, swipe to find Fitbit, Tap and then swipe up to the bottom.... Te version number is there..

[rox81282]

@princessalexia if you go the Android play store and update your Fitbit app your Charge 3 should sync to your phone and your software update should look like this.

[rox81282]

@princessalexia I've already helped one person who's phone wasn't syncing it was the software that wasn't updated so I would try that first. You may need to go to your play store in your Android phone and manually update your Fitbit app.

[LanuzaFitbit]

Hello everyone!

Thanks for sharing your thoughts and for trying those steps before posting.

The first thing I'd like to recommend is that you try the steps listed in this help article. Some of them you have already tried but please give it a shot.

Additionally, please try to update the app to the latest version, as @rox81282 mentioned. You can click here to find steps on how to do it.

Let me know if there any further questions.

[ASM64]

My shows this version and I don't show any update on Google play???

[LanuzaFitbit]

Hello @ASM64.

Thanks for sharing that screenshot and checking on the version.

Are you experiencing any issues? Based on the picture that you posted it seems like your Fitbit is syncing properly. If that is not the case, be sure to try the steps that have been shared above.

Let me know if there are any other questions I can help you with.

[ASM64]

Yesterday it finally started syncing and acting right. I am keeping my bvb fingers crossed that it continues.

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[LanuzaFitbit]

Hello @ASM64.

Glad to read that it does seem to be working correctly now. Please do keep me posted on how it goes or if you need any assistance.

If you have the time, be sure to visit one of our Discussion boards. Lots of topics to talk about with other users.

Feel free to reach out with any questions.

[eph21]

I'm having the same problem. Everything has worked great for a month. Now it won't sync to anything. The app on my computer tells me to check if the tracker is already connected to another device and disconnect them. I've tried uninstalling the app on my phone, tablet and computer, restarting, everything. The tracker won't sync. Now my phone is telling Bluetooth is off when it is on.

[ASM64]

Go to the Fitbit app and see if you have an update that needs to be installed. That may fix it.

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