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New Device Compatibility

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‎09-08-2017 06:29

‎09-08-2017 06:29

Hello,

I recently purchased a tablet that is not yet on your list of compatible devices. Would it be possible to add it? The brand/model details are as follows:

Brand: Goldengulf
Model: Astar
Processor: QuadCore-A33
Android Version: 4.4.2
Firmware: V2.1
Please let me know if additional information is required and/or if this request is possible.

Thanks,

IJ

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‎09-08-2017 16:45

In response to ijohn2

‎09-08-2017 16:45

@ijohn2, the tablet itself may be new and unused, but the technology itself is very old and outdated. Android is now releasing OS version 8.0, and your tablet is still on OS version 4.x.   These tablets are widely sold on Amazon for  children to become acquainted with "computers". Most modern apps, including Fitbit, require a newer version of the Android OS than you have.

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‎09-08-2017 07:32

‎09-08-2017 07:32

Android 4.4.2?  How old is your tablet?  I believe I've read you need at least Android 5.x, preferably 6.x or 7.x, to be able to run the Fitbit app.

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‎09-08-2017 15:53

In response to shipo

‎09-08-2017 15:53

Hello,

The tablet is brand new. I received it about 4 weeks ago
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‎09-08-2017 16:45

In response to ijohn2

‎09-08-2017 16:45

@ijohn2, the tablet itself may be new and unused, but the technology itself is very old and outdated. Android is now releasing OS version 8.0, and your tablet is still on OS version 4.x.   These tablets are widely sold on Amazon for  children to become acquainted with "computers". Most modern apps, including Fitbit, require a newer version of the Android OS than you have.

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‎09-16-2017 06:13

In response to USAF-Larry

‎09-16-2017 06:13

Thank you for the information. It was very helpful.
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