Hi everyone. Thanks to all of you for participating in this thread and sharing your feedback about the new dashboard. I'm sorry for the delay in my response, and I'll continue helping you with your concerns.
For the ones that are having issues to sync, I appreciate the steps that you've tried prior posting and with our Support Team. I understand where are you coming from as the syncing process is one of the main features of our Fitbit devices. Be sure that I'll be here to assist you with these issues. There are some factors that may prevent your devices from syncing. Just to ensure everything is met, please make sure of the following:
- The software on your Android device and the Fitbit app are updated to the latest version.
- Your Fitbit device and phone are within 20 feet.
- The location services are enabled and you've allowed the Fitbit app to run on the background.
- Your phone is a supported device. Although it has worked in the past, the compatibility is an important factor to ensure the connectivity between your phone and Fitbit device.
- To avoid any interference, turn off other Bluetooth connections when not in use.
- If you use more than one device to sync, make sure the other device isn't nearby. Do the same if you have more than one Fitbit device.
While you have already tried to troubleshoot your devices, I'd recommend to give a last try to the following steps in the given order. Note, if you've tried the same steps in the same order and the issue persists, just reply back with your phone's model and Android version so I can continue working with you from there.
- Remove any device from the Bluetooth settings.
- Turn off the Bluetooth in your phone.
- On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
- Go back one screen and tap on force stop.
- Reboot your phone and restart your Fitbit device.
- Regardless if it's fully charged, plug your Fitbit device into the charging cable.
- Open the Fitbit app, tap your profile's icon > setup a new device.
- Choose your Fitbit device and tap on replace when prompted.
- Follow the onscreen instructions and wait until the process is completed.
@NLKate, @Bluser, thanks for your thoughts, and I totally understand you as I also keep my favorite tiles at the top. In the new dashboard you can rearrange your activity and today tiles in any way you want. To do that, please follow the instructions from this help article.
@Treeb, I'm sorry that your symptoms aren't logging correctly in the female health tracking. If you've not done so, please try uninstalling the Fitbit app, rebooting your phone, reinstalling the Fitbit app and logging one more time in your account to log your symptoms. Let me know how everything goes.
@itsybitsy0131, about the sleep, may I know if you slept for more than 1 hour to see sleep data (or 3 hours in case your Fitbit can record sleep stages)? Was the All-day sync enabled? Just to make sure everything has been done, please restart your Fitbit device. Then wear your Fitbit on your non-dominant hand and monitor it on the next night. Regarding to the battery draining, do you mean that your Fitbit device's battery is draining? If so, may I know the model of your Fitbit device?
@Nazcar14, thanks for joining this thread, and to investigate may I know what is displayed instead of the caller ID? For example, if you see unknown or any other message. About the time, have you verified that the time zone is set correctly in the Fitbit app? I'd also recommend to remove it from the Bluetooth settings, reboot your phone, open the Fitbit app, tap on profile's icon > Fitbit device > notification and follow the onscreen instructions. This way we can reconnect your Fitbit via Bluetooth.
@ccorey, thanks for posting. Currently the new dashboard doesn't have an option to show every stat in just one screen. However, with the steps posted by @Trulymix you can rearrange the tiles in your preferred order. This way you can see what is important for you first.
@Silentdrew1, I appreciate your comments about the new dashboard, and I'm sorry for the issues that you're having with it. I understand that you'd like to see your steps first, and you can move or hid the activity stats that you're not interested in. To do that open the Fitbit app, tap edit, hold the icon next to the tile you want to move, and drag it to a new position. To delete it just uncheck that tile.
@EdInCT, thanks for sharing the issues that you're having. Just to confirm, do you mean that your live heart rate isn't displayed? If so, please try logging to your fitbit.com dashboard. Click on the gear icon > settings > Fitbit device. Then scroll down and make sure the live data option is enabled. Then go to the Fitbit app, tap on profile's icon > Fitbit device and make sure All day sync is enabled. If the issue persists, let me know.
Now, about your other question, currently you're able to hid any tile or activity stat from the dashboard by following the steps from this help article. If you're not referring to these tiles or stats, please provide me with more details so I can work with you on this.
@LAinWLA, I appreciate the time taken to share your feedback, as well for the troubleshooting steps tried prior posting. I understand where are you coming from and I'm sorry for the experience that you've had with the Fitbit app. Please note that we don't recommend to use older versions since they're not longer supported by Fitbit and we don't ensure your device will work with them. About your exercises, even though you received active minutes I'm wondering if you set SmartTrack so your device can automatically recognize and log your information. If you did that, please try adjusting the time in the Fitbit app. If your device has the exercise app, you can also manually start and finish your activity, and sync it when you're done.
@Ackster, thanks for sharing detailed information about the issues you've experienced. Just to confirm, may I know if you've reviewed our help article with tips to ensure your Fitbit device's battery? Have you noticed if the battery drains after syncing or doing a specific activity?
About the caller ID, if you've not done so please try removing your Fitbit device from the Bluetooth settings, reboot your phone, open the Fitbit app, tap on the profile's icon > Fitbit device's image > sync now. Once it syncs, tap on notifications and set them one more time.
@Mtnmuse, thanks for stopping by and just to clarify, do you mean that the challenges option doesn't appear after tapping on "Discover" at the bottom? If so, could you please take a screenshot of what is displayed and attach it in your reply. Now, if you refer that the Fitbit app doesn't allow you to join to another challenge, let me know the message that you're getting.
@Lorie2, If you've not done so, I'd suggest to remove your Fitbit device from the Bluetooth settings and set the notifications one more time. Please make sure the locations services are on and the Do Not Disturb settings are off, Also, verify that the notifications are enabled in your Fitbit device, if applicable, by holding the left (or top) button.
Regarding to the older version app, while this was suggested by another user, this isn't recommended by Fitbit as we cannot guarantee a full functionality with some or all features.
@Zinnaerris, thanks for the screenshot provided and to get the activity stats at the top, please try the following:
- Open the Fitbit app and tap on Edit.
- Within the "Manage Today Items" section, you'll see an option saying Activity. Tap and hold the icon next to that option, and drag it at the top so it's above the rest of the tiles (food, weight, water, sleep, etc).
- Then tap on Save and your stats should be now at the top.
@EAW2, thanks for sharing your thoughts and let me share that you're able to move a today tile above your activity stats. To do that open the Fitbit app and tap on Edit. Within the "Manage Today Items" section, hold the icon next to the tile you want to be at the top and make sure it's above the option saying "Activity". Then tap on save and the changes will be applied.
@Dknott, I'm sorry that the Fitbit app keeps asking you to link your device, and thanks for the steps tried. Just to confirm, does this happen when going to a specific section of the Fitbit app, such as notifications? I'd suggest to try uninstall and reinstalling the Fitbit app, as well to reboot your phone. If the same message is being prompted, take a screenshot and attach it in your reply to look into this.
@Cscatter, thanks for letting me know about your Fitbit device's behavior. Since this is an issue with the device itself and not the new dashboard, I'd recommend to restart it with the steps described in this help article. If the issue persists, please go to the Help Forums, choose your Fitbit device from there and post your question so you can receive more assistance.
@Vicky2410, @SunsetRunner and @davemac327, I'm sorry that you're having this situation, and thanks for bringing it to my attention. If you've not done so, please try uninstalling and reinstalling the Fitbit app, then reboot your phone and monitor the Fitbit app for the next days.
@LucyAndreea and @Roadragemustang, thanks for letting me know about the Fitbit app's behavior, and I'm sorry that you're not able to navigate through the app without getting it closed. Just to confirm, have you tried uninstalling and reinstalling the Fitbit app? If so, give it a try and reboot your phone as well. If the issue persists, provide me with your phone's model and Android version to further investigate.
@JH0pe, thanks for your efforts while trying to rearrange the tiles, and I'm glad that you were able to find the Edit icon after going to the current day. About your question, you'll need to add the weight tile on the Fitbit app. Once it's added, tap on the "+" icon next to the tile so you can be prompted to log your weight and body fat percentage. Don't forget to tap on save to add your details in your account.
@Damselfly294, thanks for sharing your thoughts about our products and services. I'm sorry that you're having this experience and let me help you with the notifications issues. While you may have already done it, please try removing your Fitbit device from the Bluetooth settings and set the notifications one more time? Also, make sure the locations services are on and the Do Not Disturb settings are off, Also, verify that the notifications are enabled in your Fitbit device by holding the upper left button for a few seconds and swipe from right to left to find the notifications settings.
@Nina_Bobina, thanks for letting me know that the MobileTrack doesn't appear in the Fitbit app. Please try uninstalling and reinstalling the Fitbit app, as well to reboot your phone. Then open the Fitbit app, tap on the profile's icon > setup a device and at the bottom of the list you'll see the option to set MobileTrack in your account. Give it a try.
@TishyluF, thanks for joining this thread and I'm sorry to hear about your data. This is odd as if your information synced with the Fitbit app on the last 2 years, that data shouldn't have been removed. Probably it's not your case, but I remember that one time I synced my Fitbit device and I also couldn't see my information. But after checking my profile's settings I found out that I created an account by mistake, and I had to log out and log back into the correct account to sync with my old data. If by any chance this doesn't apply to you, please confirm your phone's model and Android version so I can share your information with our team.
Keep me posted.
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