New Fitbit app experience (Closed)

[AlessFitbit]

Fitbit Update: 9/10

Thanks, everyone for your feedback on the Android dashboard. We're always aiming to improve our user experience and have relayed this information to our team. 

There are no plans to revert to the old dashboard. We understand that the app update may not be up to your standards, but we do hope you continue to interact and explore the features.

Since all feedback has been passed on, we will be closing the thread. If you are experiencing any issues or have bugs to report, please start another thread. We appreciate your cooperation.

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Fitbit Update: 8/29

Hi Fitbit Family!

We have now transitioned everyone onto the new Fitbit app experience. With this new design, we've created a space that is more dynamic, integrated, and highly personalized. 

We hope you enjoy using this new dashboard and interface for all your Fitbit needs. For any issues using the new interface, for example bugs you come across, we'd like for you to leave comments in this thread. 

Please only report bugs or issues with using the app. 

[KoshKa07]

I am having the same problem.... I thought it was something wrong with my watch.... I can't get the GPS to stay connected ... And recently my sleep is not being monitored... Really disappointed 😞 please fix this problem @Fitbit 

[jumoo]

@KoshKa07 

My fitbit app had an update and now I am able to sync. I guess time will tell if it stays syncing. I'm going to see if my daughters ZIP will now work. [she's gutted that it stopped working altogether] 

[KoshKa07]

Is there anyway to for e the update? I have a Huawei p10 plus. Thanks in
advance!

[lkjacob63]

The app experience is the pitts!!! Syncing is so sporadic and I noticed that Fitbit is pushing their premium service. Oh joy! Another way to get money for something that I bet won't sync any better! No way Fitbit! You might want to fix previous issues once and for all before pushing out ' a new app experience'. Go fish!

[jumoo]

@KoshKa07 

I am running version  3.5 of fitbit and am on a y6 2018 huawei 

maybe if you uninstall the app and then reboot phone and reinstall app? 

hope you get it sorted. 🙂

[MikeMup]

App looks great but user experience is horrendous. Constantly won't find my charge 3 which it didn't use to have much of a problem with. 

If you change something please make sure you haven't broken something else before release. 

[lkjacob63]

I have lost count on how many times I have done all that. It works for a bit but have yet to get it working beyond 24 hours! The best part is when the weekly dashboard stats come and are totally wrong because the stupid thing hasn't synced all weekend!

[KoshKa07]

I think mine is more then this... I just done a factory settings RR and now my heart rate isn't working... I'm having a meltdown!😭

[Pauliemacsr]

A fitbit update (I think in 2016) froze my phone completely. Spent hours on
the phone with Verizon (while on vacation), they couldn't get phone to boot
up, they sent me a new phone the next day which had to be signed for -
since it didn't arrive until 2pm, I had to sit around for most of the day
(while on vacation). Did I mention I was on vacation? Fitbit said what I
expected, "This is the first time we have heard of such" - never heard from
them again about the issue! What a joke!

[Lorie2]

Oh they for sure won't blame themselves. Lol. It's always us or the phone.

Sent from Yahoo Mail on Android

[EdInCT]

Today I got a message that I could try Fitbit premium free for 10 days.
There seems to be an irony in that offer.  Why would I want to try premium for free for 10 days when the basic app is experiencing problems?
The timing on this seemed to be adding insult to injury right now.

[Lorie2]

I feel the same way. Can't even get txt or phone notifications how and I going get that stuff?

Sent from Yahoo Mail on Android

[Nazcar14]

Ha I got the same message.

[Danforths]

Here is the info on version 3.4 being last version for android 5 and 6

https://help.fitbit.com/articles/en_US/Help_article/2025

Which is a shame because many phones still run android 6.0.  This uncludes all the current fixed income offerings for people like my mother and aunt from verizon and spectrum and us cellular

[AranelS]

Periodically the new boxes on the screen are grayed out for no apparent reason. I have to force-close the app to get them back.

Once they are back, of course, they are less useful, because with each item having its own color, and the color no longer changing after you reach your goal, it's harder to see at a glance which goals have been met.

The sleep tracking now barely works at all. It syncs and displays my sleep data from last night...eventually. It now displays "0 sleep score avg." for all weeks instead of the time slept, which is kind of pointless since my device can't even get a sleep score as far as I can tell.

I'm not sure where to even start on the period tracking. Editing the start and end dates of a period is counter-intuitive and buggy. Half the time it gives me weird error messages, the other half the time it gives me stupid error messages (apparently I can't move the first day of a period to the future, so there is now no way to indicate "no, my period did not start today like you predicted"). 

[Lorie2]

It's just awful. There are no more words.

Sent from Yahoo Mail on Android

[Adrienna27]

@Lorie2 Lorie2 You may want to try Android version 2.87.  That version worked to get my Versa syncing and getting notifications again.  

[Damselfly294]

@LizzyFitbit I tried everything you suggested and once again did a hard reset last night and it worked for about 12 hrs. At which point it stopped sending notifications to my watch and true to form right after stopped syncing all together. I just did another factory reset and now it keeps suggesting my fully charged watch is not charged enough to pair and/or just won't find the device to pair. I'm beyond aggravated with these issues. 

[Adrienna27]

Ultimately it comes down to respect for users' time and needs, and this is where Fitbit is failing so badly right now.

Yes, the update shouldn't have been pushed through without adequate quality testing -- but once it was, it was. There's no rolling back the clock on a mistake already made.  However, there's also absolutely ZERO need to compound the problem by making users by the hundreds jump through hours of troubleshooting apiece trying to fix the problems clearly caused by the update. If you can push an update to all devices, you can push a rollback to all devices. Roll back to what works, THEN work on getting the bugs out of the next version, without asking users to deal with all of the fallout in between.

[Lorie2]

Your right!!!

Sent from Yahoo Mail on Android