New charge 3 won't set up

[kevinhenning]

How do I set up my new charge 3

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @kevinhenning.

Let me help you to get your Charge 3 set up to your account!

The first thing I'd recommend is that you try to follow the steps listed in this help article. They should definitely work in getting your Charge 3 to sync.

In the meantime, please let me know what phone are you trying to sync your Charge 3 to. Do you get some sort of error message when you try to do it?

Look forward to your reply.

[Steve61]

I am using a kindle Amazon Fire as I don't have a smart phone

[LanuzaFitbit]

Welcome to the Forums @Steve61.

In this case, this might be happening because the Kindle Fire is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Steverobbo]

When I try to set up my new charge 3 the app takes me back to the previous page instead of the next page  

[LanuzaFitbit]

Welcome to the Forums @Steverobbo.

Let me help you figure out what is going on and try to get your Charge 3 to pair.

My recommendation would be to try to follow these steps:

1. On the phone: after seeing the Not Working screen, select "Try Again"
2. On Charge 3: open Settings > About > tap "Reboot Device"
3. Wait for "Found your tracker" screen on phone 
4. Enter the 4-digit code and complete the pairing sequence.

Let me know if you have any further questions.

[seranizz]

When I try to set up my new charge 3 the app takes me back to the previous page instead of the next page 

Moderator edit: Format

[seranizz]

When I try to set up my new charge 3 the app takes me back to the previous page instead of the next page 

[LanuzaFitbit]

Hello @seranizz.

Thanks for letting us know about that.

In this case I'd recommend that you try to follow the steps listed in this help article. That should definitely help you figure out what is going on.

Let me know if there are any further questions.