Versa not syncing

[Mearablythe]

Just got a Versa, takes all day to get it to sync.  Cant understand why it's such an issue.  Very disappointed.....if it continues I will return it.  Cant even change the clock face 😕😕😕

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @Mearablythe.

Let me help you figure out what is going on.

The first thing I'd recommend is that you try to follow the steps listed in this help article. That should help your Versa to sync once again.

In the meantime I'd like to ask what phone is it that you are using to sync your phone.

Let me know if you have any further questions.

[Mearablythe]

Hi, I've set and reset, uninstalled,  reinstalled  multiple times.  I have a Galaxy S9 phone.  The last time I could sync it was 5:30 last night.  I've been trying for 45 minutes.   It's very frustrating  nothing works

[LanuzaFitbit]

Hello @Mearablythe.

Thanks for taking the time to try all of those steps to get everything to work correctly. 

Are you getting some sort of error message? If so, what does it say? Knowing that should let me determine what is the best way to move forward.

Keep me posted and let me know if you have any other questions.

[Mearablythe]

I un-paired it from my phone and then re-paired it and it seems to be working 😁😁😁  thank you.  But I still cant get my messages it phone callsSent from my Verizon, Samsung Galaxy smartphone

[LanuzaFitbit]

Hello @Mearablythe.

Glad to read that everything seems to be working correctly.

In this case, let's try to follow the steps listed in this help article. Those should help with the notifications.

Look forward to your reply.