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New phone need to sync

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‎11-14-2016 21:29

‎11-14-2016 21:29

I got a new phone & need to know how to connect the bluetooth & sync my charge hr to my new phone
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3 REPLIES 3

‎11-14-2016 22:25

‎11-14-2016 22:25

Hello @Tracyds,

 

Welcome to the community!

 

I suspect it's easier than you think:

  1. Install the Fitbit App.
  2. Log in to your existing account.

That's it.  The Fitbit App takes care about managing the bluetooth pairing.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎11-15-2016 05:52

In response to PureEvil

‎11-15-2016 05:52

Thanks, but I have been trying that. They are not synchronizing.
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‎11-15-2016 07:03

In response to Tracyds

‎11-15-2016 07:03

@Tracyds,

 

Your old phone is likely interfering with the syncing.  Turn it off and try it again.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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