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New phone/ pairing problems

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‎03-19-2016 21:57

‎03-19-2016 21:57

I had my Galaxy S5 replaced a week ago and my fitbit was paired with that phone.
Now my Charge Hr wont show on my bluetooth and I cant unpair it from my old phone as I do not have it.
Is there a way to get around this as it does not record information properly anymore
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‎03-20-2016 03:39

‎03-20-2016 03:39

Hi @JustNadia

 

It's possible to factory reset the tracker, this resets the tracker as it came out of factory.

 

Feel free to Factory Reset (URL) your 'buddy'.


Caution > This erases any tracked data (on the tracker) since the previous sync. If possible, make sure the tracker recently sync'ed to your account.

 

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2 REPLIES 2

‎03-20-2016 03:39

‎03-20-2016 03:39

Hi @JustNadia

 

It's possible to factory reset the tracker, this resets the tracker as it came out of factory.

 

Feel free to Factory Reset (URL) your 'buddy'.


Caution > This erases any tracked data (on the tracker) since the previous sync. If possible, make sure the tracker recently sync'ed to your account.

 

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‎03-20-2016 05:17

‎03-20-2016 05:17

Thank you very much 🙂
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