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New phone won't bluetooth connect to Fitbit Alta.

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‎01-04-2018 19:36

‎01-04-2018 19:36

I got a new phone tonight. I redownloaded the app and signed in. The thing is, my bluetooth doesn't find my Fitbit. Is there any specific way I have to reconnect my Fitbit?

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2 REPLIES 2

‎01-05-2018 14:00

‎01-05-2018 14:00

Mine has been the same all day won't connect with Bluetooth keeps saying there's an error

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‎01-06-2018 10:54

In response to Germccabe

‎01-06-2018 10:54

Hi there @samanthahobbs_ and @Germccabe. Let me give you a warm welcome to the Fitbit Community! I'm wondering if your new phones are listed as compatible? If this is the case, note that with no compatible devices it may present some difficulties at the moment to sync.

 

Regardless if is compatible or not, I would like to recommend the following suggestions for syncing issues: Having trouble syncing? (here's how to fix this).

 

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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