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New phone

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‎01-06-2017 10:10 - edited ‎01-06-2017 10:59

‎01-06-2017 10:10 - edited ‎01-06-2017 10:59

I recently got a new phone within android and my fit bit Alta won't connect to my new one and obviously won't sync

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4 REPLIES 4

‎01-06-2017 10:52 - edited ‎01-06-2017 10:52

‎01-06-2017 10:52 - edited ‎01-06-2017 10:52

difficult to help you, not enough details

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‎01-06-2017 11:00

In response to SunsetRunner

‎01-06-2017 11:00

Well... what other details do you need?

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‎01-06-2017 11:16

In response to Mickylie

‎01-06-2017 11:16

@Mickylie, for example, what kind of phone, what operating system & version, Android app version, how did you connect your tracker to your phone, etc.?

 

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‎01-06-2017 11:35

In response to USAF-Larry

‎01-06-2017 11:35

It's a Samsung Galaxy s7, not sure on app version. I tried updating the app but it wouldn't update cuz my fitbit wasn't connected. Typically just connected via Bluetooth, and it did when I first switched phones but wouldn't receive text notifications even when it was connected. I hadn't connected my phone and fitbit in awhile before I tried today.

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