11-16-2017 23:50
11-16-2017 23:50
Received a replacement surge and it will not sync. I have tried restarting. Tried turning bluetooth on and off and restarted android Samsung s7 phone. Still nothing. There is no clock face showing either. I can only scroll between exercise types. I cannot see step tracker etc. Very frustrating. Any help appreciated.
11-19-2017 13:28
11-19-2017 13:28
Hey @Kimport! Welcome to the Forums.
I'd like to help you get this situation resolved. Let's try the following:
Please let me know if you have any further questions and how it goes.
11-19-2017 15:51
11-19-2017 15:51
11-20-2017 11:37
11-20-2017 11:37
Hey @Kimport!
Thanks for trying the steps I mentioned. Are you getting any error message right now? And is the Surge's display on? Please make sure that you have fully charged the tracker before you try to do the setup process.
Look forward to your reply.
11-20-2017 12:05
11-20-2017 12:05
11-21-2017 06:59
11-21-2017 06:59
Hey @Kimport.
Glad to know that you have been contacted about it. It definitely seems like a hardware problem from what you've said. Please keep me posted on what resolution you're offered.
If you have any further questions, please let me know.
11-21-2017 08:42
11-21-2017 08:42
11-23-2017 09:12
11-23-2017 09:12
Hey @Kimport.
Those are some good news. I'm sure your replacement will work correctly and that you'll be able to reach all of your goals.
Feel free to let me know if you have any further questions!