No Cardio Load Target

[Tschaikowsky]

Hey Everyone,

For a couple of days, the Fitbit app has shown no Cardio Load Target. It worked without problems for weeks, and suddenly it stopped.

I have already uninstalled the app and disconnected the watch, with no luck.

Does anyone else have this kind of problem?

(Pixel Watch 4 with latest updates, S24 Ultra)

Moderator edit: clarified subject.

[LowcarbNY]

ME TOO!

Target Cardio Load was displaying for me and then stopped working a month or so ago.

There is a thread Target cardio load missing ANSWERED     where @JuanFitbit   says they fixed this, it is now locked, but before it was locked scores of users posted that the "fix" (do a manual sync) didn't fix their problem.   

I moved my data to Google before this issue arose for me.
I've reinstalled the app (running Android Fitbit-mobile version 4.58,  Hardware is Sense 2.    No change
I've done manual sync.   No Change
I've cleared app Cache.  No Change

[Tschaikowsky]

It's back on today! How's it going for you?

[JuanFitbit]

@LowcarbNY @Tschaikowsky , A warm welcome to the Community! Thank  you for your  messages and efforts.

@Tschaikowsky Thank you for keeping us updated and for the great news, that the cardio load appeared again. 

@LowcarbNY Thank you for sharing the link for the previous thread. The last report there was on Aug. The thread was automatically closed as it didn't have any interactions afterwards. By that time the issue was solved. This new reports from you indicates that the issue reappeared and/ or something else is causing it. 

Please try these steps. Some of them you have tried already but the order is important. 

Sync your Fitbit devices with the Fitbit app. 
Log out from the Fitbit app and uninstall the app. 

Restart your phone. When the phone is on again reinstall the Fitbit app and log in. 

Try to load the results again. 

[Tschaikowsky]

A few days ago it stopped working again, so once more there is no Cardio Load Target available. Unfortunately, your instructions for fixing the issue did not work for me.

[JuanFitbit]

@ChristosD @Tschaikowsky Thank you for your messages and efforts. 

We will be releasing a new app update in a few days. Please keep an eye open for it. 

Let us know if after the update the issue persists. 

[Tschaikowsky]

Unfortunately the update didn't fix it and the problem is still there. 

[JuanFitbit]

@Tschaikowsky Thank you for your messages and letting us know that the issue still appears after the app update. 

Our team has been informed and will be looking into this. 

Hopefully this gets solved soon. 
I'll update the thread as soon as I get more info. 

[Tschaikowsky]

I just wanted to let you know that it started working again today. :⁠-⁠)

[JuanFitbit]

@Tschaikowsky , Thank you for your reply and good news. 

I'm glad to read that everything is working again as it should. 

Please visit our discussion forums. There you'll find many users interested in fitness, healthy eating, or better sleep, who share lots of tips. They'll be happy to meet you there.