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No HR in Alta HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2018 04:29

‎08-12-2018 04:29

The band itself stoppet registering HR, it's just blank. All other functions work, and sync is ok for those. What to do?

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4 REPLIES 4

‎08-13-2018 01:02

‎08-13-2018 01:02

@NorwegianHelle Hi and Welcome - have you tried a device restart ? the link is as follows

 

Restart Fitbit 

 

there is also an issue with the latest App update that may cause issues as well may you would like to check it out if the above doesn't work

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

Hope this helps

 

Kind Regards

 

Wayne

 

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
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‎08-13-2018 16:20

In response to ashwolve

‎08-13-2018 16:20

Thanks! This did get the tracker started - but it doesn't sync 😞
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‎08-13-2018 16:25

In response to NorwegianHelle

‎08-13-2018 16:25

@NorwegianHelle wrote:
Thanks! This did get the tracker started - but it doesn't sync 😞

Current app is just broken for live HR and step counting it seems. We just have to wait for a fix.

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/m-p/...

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‎08-13-2018 20:56

In response to cardiolvr

‎08-13-2018 20:56

@cardiolvr Hi and welcome - I guess you hadn't seen my post below as I had already mentioned the link you added 🙂

 

nice to see you about though and your willingness to assist hope you continue as the more the merrier

 

all the best

 

Kind Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
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