No HR in Alta HR

[NorwegianHelle]

The band itself stoppet registering HR, it's just blank. All other functions work, and sync is ok for those. What to do?

[ashwolve]

@NorwegianHelle Hi and Welcome - have you tried a device restart ? the link is as follows

Restart Fitbit 

there is also an issue with the latest App update that may cause issues as well may you would like to check it out if the above doesn't work

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Hope this helps

Kind Regards

Wayne

[NorwegianHelle]

Thanks! This did get the tracker started - but it doesn't sync 😞

[cardiolvr]

---

@NorwegianHelle wrote:
Thanks! This did get the tracker started - but it doesn't sync 😞

---

Current app is just broken for live HR and step counting it seems. We just have to wait for a fix.

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/m-p/...

[ashwolve]

@cardiolvr Hi and welcome - I guess you hadn't seen my post below as I had already mentioned the link you added 🙂

nice to see you about though and your willingness to assist hope you continue as the more the merrier

all the best

Kind Regards

Wayne