No Internet Connection error message - Fitbit App

[Ellinadierickx]

Hello,

Every time i try to open the gallery to look for clocks of to add apps. I get the notification that it is not connected to the internet. Even tho it is connected. The app is up to date and i already tried to force stop the app.

Can i get some help? 🙂 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Ellinadierickx.

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

If you haven't done so, please do the following:

- Log out from the Fitbit app

- Reboot your phone

- Log back into the Fitbit app

If this doesn't help, please set up your Fitbit Versa 3 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Guy_]

@Ellinadierickx  - that option requires a special connection. Check out issues relating to it, see no internet connection.

[Torren]

I have The Same Problem

[Guy_]

Hi @Torren - did you check the link in the previous post?

[RodrigoMFitbit]

@Guy_ Thanks for your help. 

@Torren Welcome to the forums. I will gladly help you access the Fitbit gallery and resolve the "No Internet Connection" error message. 

Thanks for the explanation. This usually occurs when one has either a VPN, an AdBlocker or the Private DNS set up. Make sure to take a look at this thread: "Oops looks like there's no internet connection" when accessing Fitbit Gallery - click here. 

Have a nice day!

[Jcmb1971]

Muchas gracias por tu respuesta. El problema era el dns privado automático. Lo he desactivado y se ha solucionado el problema al momento. 

[Arsalan001]

This worked thank you

[Aquastone]

Having the same problem.  Tried both actions above, neither worked.