No Stress Management score on Sense 2

[McMike123]

All of the other tiles continue to show data in the app. The app is updated. I cleared the app's cache. I've restarted the watch. I've restarted my phone. I've been wearing the device continuously for years now. Any suggestions? Anyone else having this problem?

Moderator Edit: Clarified subject

[Cdproudfoot]

I received a score on Mar 7, no score on Mar 8 and a score again on Mar 9. Why the skipped day on Mar 8 when I have been wearing my Inspire 2 every day non-stop?

[Jjames1023]

I did!!!!!

[veryactive]

I just got my stress score, yesterday, March 8th + today. YEAH!

[RiekoC]

Hello @Cdproudfoot 

It could be that your missing score yesterday was due to final tweaks of the fix.

After several days of not getting a score, I got the score on Wednesday (05 Mar) but not on Thursday. My score was back on Friday and so far, I've continued to get my score.

If you continue to see days where you're not getting a score, please let us know.

[Winterkoenigin]

I have faced the issue of non functioning Stress management scores a couple of times. In hindsight it appears that the score is only calculated if at least 2 mindfulness sessions are available in the running 10 day period prior to the day for which the score needs to be calculated. So if you already have a mindfulness session in the past 9 days and do one 3 minute scan today you will get the score back tomorrow.  If you haven't scanned in the past 9 days  you need to scan today and tomorrow to get a score day after tomorrow.

[RiekoC]

Hello @Winterkoenigin 

Thank you for your suggestion. This will be helpful to other users.

Just to let you know, I don't use the Fitbit app to do my mindfulness sessions and still get a Stress Management score. 

It seems to me that with this most recent incident of users not getting their score, there might have been an issue with the algorithm or syncing data to the algorithm. The team was able to fix it from their side without having to do an app update.

[AndyWolf]

If that's the case it sounds more like a bug than a functional requirement.
I seldom record my meditations which are integrated into exercise routines
(with yoga), it hasn't stopped stress management scores appearing until the
problem now for me resolved more than a week ago, though I admit having
recently recorded some mindfulness activities, through that section of the
app. [Since then I've had another odd problem of insensitivity to the
display touch interface which I got rid of by resetting my Versa 4.
Implying perhaps corruption of part of the low level software by unknown
means but now resolved.]

[FitCharlotte]

The No Score problem has NOT been fixed for my Fitbit Charge 6. I receive a score intermittently. As an example, 3 scores this week, proceeded by 1 score the prior week, then 2 scores, then 2 scores, then 7 scores, then 5 scores, etc. I wear my Fitbit 24 hours per day except during about 35 minutes of charging in the morning. The other data used to calculate the score is present, although I rarely use the EDA scan or record my moods. However, sometimes I do get a score without having an EDA scan or moods recorded. Will appreciate any ideas others might have to offer.

[RiekoC]

Hello @FitCharlotte 

It seems that you might be experiencing a different issue than the users in this thread. We lost our Stress Management score for only a few days during the period from 26 Feb to 06 Mar 2025. We started getting our scores on 07 Mar after the Moderator announced on 06 Mar that the issue had been fixed.

Can you please tell us the date when you first started missing the Stress Management score?

What phone do you use and what version of Android OS is on your phone?

[Jjames1023]

I originally was just the stress mgmt score, it came back last.week for 2
days. Then all my stats are gone. No heart, stress, sleep.

[FitCharlotte]

Hi @RiekoC 

My Phone is a Pixel 7 Android Version 15.

My Charge 6 was activated 10 Sep 2024. Stress Management has been intermittent since day 1 of the Charge 6.

Previously I had a Charge 5 and the No Score problem existed then too.

After the "fix" I had a scores on Mar 7, 9,11 and 15.

[Guy_]

HI @FitCharlotte - as @RiekoC says it would seem you have a different issue to the outage problem, it could simply be you don't meet the criteria to produce a score, for instance if there are tattoos or the watch is not able to record sufficient information.

I would suggest making a separate post in the Charge 6 forum for your case.

Likewise @Jjames1023 - this is pertinent to your device so make a separate post in your device forum.

Also for any others still having a Stress management score problem make separate posts in the forums of your device to avoid confusion of different issues related only to your device.

[Xysk]

I differ. The problem is not fixed and I think starting new threads all the time for the same issue is wrong, only serving to make the issue seem smaller than it is. I had the issue, it went away after the early March window, came back for almost a week, went away again, and today no score again. Like others, this is not something I am doing or doing wrong, I wear and use my fitbit all the time consistently the same way only charging for 20 minutes every 5th day or so. To me it seems that the bug isn't as 'fixed' as thoroughly as it needs to be.

[FitCharlotte]

For me recording mindfulness sessions did not resolve the problem of intermittent Stress Management Scores.

[1089952]

Hello my score was fixed on 3/7. Was working fine till today 3/25,  Now it is gone again as before. 

[RiekoC]

Hello @ManuFitbit 

Several of us didn't get a Stress Management score today. Do you know if this issue has been escalated to the team yet?

Thank you in advance

[ConnieA66]

I lost mine again this morning. What should I do? I have rebooted my phone and my Fitbit. Still no Stress Management score.

[lisak54]

Same here. 😯 I'm not going to waste my time troubleshooting because last time nothing I did worked since it was on Fibit's side.

[AndreaFitbit]

Hi everyone!

I was informed that the error of Stress Management Score not showing up has already been fixed. 

Thank you for the heads up @RiekoC.

Please let me know if you're still unable to see your Stress Management Score.

[RiekoC]

Thank you for the good news update @AndreaFitbit .

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Hello @lisak54 & @ConnieA66 

I got my score today. Did you get yours?