03-01-2025
05:04
- last edited on
03-05-2025
06:37
by
LizzyFitbit
03-01-2025
05:04
- last edited on
03-05-2025
06:37
by
LizzyFitbit
All of the other tiles continue to show data in the app. The app is updated. I cleared the app's cache. I've restarted the watch. I've restarted my phone. I've been wearing the device continuously for years now. Any suggestions? Anyone else having this problem?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
Everyone needs to keep reporting the bug.
No stress score since 2/26 on Charge 5 also. I read some of the comments in this thread that user support is lacking. I experienced same with a prior issue months ago with no resolution from Google Support. Their help is non existent. They simply instruct you to,perform numerous steps over and over even though it doesn’t resolve the issue. Maybe it’s time to change to a different brand of tracker? Garmin perhaps? Has anyone had a positive experience with a different brand?
03-04-2025
05:09
- last edited on
03-13-2025
15:58
by
AndreaFitbit
03-04-2025
05:09
- last edited on
03-13-2025
15:58
by
AndreaFitbit
Thanks for the detailed update. I hope they fix it soon…
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I did…. They need to work on this asap.
Best AnswerThank you! I’ve sent the feedback.
Best AnswerI contacted Fitbit support on x and they’ve told me I have to migrate to Google before they can verify my account!!!!
I don’t see how that will assist them in admitting there’s a problem on the app 🤷🏻:female_sign:
Best Answer