No Stress Management score on Sense 2

[McMike123]

All of the other tiles continue to show data in the app. The app is updated. I cleared the app's cache. I've restarted the watch. I've restarted my phone. I've been wearing the device continuously for years now. Any suggestions? Anyone else having this problem?

Moderator Edit: Clarified subject

[JPOwl]

Good morning (UK)

Score returned this very morning, thank you - a week of data is missing, so hey-ho.

No apology from Google support tho........

[Cdproudfoot]

3/7 score back with AM sync.

Thank you!

[marychristian1]

Stress management score is back for me as well, no action required. Last 8 days of data still missing.

[sjrily]

Same - score back, no action required, prior missing scores lost to the ether.

[Mcmuse123]

Mine is back as well.

[lisak54]

So is mine! All this stress over not having a "Stress Score" made me realize how obsessed I have become with my data! The first thing I do in the morning is check my sleep statistics. I started reading about this obsession, which apparently, is common nowadays. They even came up with a word for it: "Orthosomnia." I'll soon be going on vacation and am contemplating not wearing my Fitbit and see if I can survive. 😆

[MB555]

Ooohhh noooo....ye have to wear your Fitbit....think of all the stressless stress on holiday. 😂

[lisak54]

True! It would be interesting to see the difference.

[RiekoC]

Hello @Bogeyboo , @apena3 

Did you get your scores this morning? Please let us know.

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I don't think the fix was retroactive. So, it's very likely that we won't see scores appear for the days that they were missing.

[lisak54]

I got my first score this morning since the problem started.

[RaeChi]

I don’t think the initial fix was retroactive, but surely they could still
write one that is?

[apena3]

Yes, I did finally. Although only today but not the previous days. What about you?

[RiekoC]

Hello @apena3 

I got my score this morning, but the days where the score was missing are still missing. As I mentioned, I don't think the fix was retroactive.

[ManuFitbit]

Hi Everyone,

Thank you for responding and letting us know the situation. We are sorry to hear that some of you have not yet received the Stress Management score.

Please, make sure of the following:

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.
• Take at least 500 steps during the day. 
• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?
• Confirm that you are getting sleep stages. 

[Sharolyn]

Still no stress score for 3 days and now no daily readiness score today. I’ve restarted phone and watch and wear my watch continuously. 

[Husker76]

Been experiencing the same issue for 10 days now. No Stress Management score.

[Cdproudfoot]

It appeared to be solved yesterday as I received a score. Today so far no score. I wore my Fitbit all day yesterday and slept with it on. Can there be a delay in the score appearing or is there still an issue? It has been four hours since I woke up and still no score despite syncing again.

[Dubmuffin]

If it is of any use, I've just noticed a stress score for the past 2 days on my Charge 2 which has never worked before

[Bogeyboo]

Scores are there… thank you.

[RiekoC]

Hello @Sharolyn 

Which Fitbit device do you have? 

You mention that you didn't get your Daily Readiness or Stress Management scores. Did you get your sleep data & Health Metrics scores? The Daily Readiness & Stress Management algorithms use sleep & Health Metrics data.

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Hello @Cdproudfoot 

You should have gotten your score by now. If you don't see one tomorrow morning, please let us know.