No Sync After App Update

[JessHm]

I see multiple comments and strings that FitBit Customer Service seem unaware or unresponsive regarding Bluetooth/Sync issues since last weeks update. I just wanted to log another instance of this. NO sync since I approved the update Sunday. Have reinstalled, reset and force stopped. NO SYNC. Help!!

[LanuzaFitbit]

Hello @JessHm.

Thanks for sharing everything that you have tried so far!

While you have already tried some of the steps, I'd like for you to try going through all of the steps in this help article in order. They should help your Fitbit sync correctly.

In the meantime I'd like to ask you a couple of questions:

• What phone are you using to sync your phone?
• What Fitbit is it that you are trying to sync?

Let me know if you have any further questions.

[JessHm]

Thank you for your response. I had already read this article and tried all of these steps to no avail.

I have a Versa synced to a Samsung Galaxy 8 which have been happily syncing for at least 2 months prior to the update, and considering there have been no Samsung system updates, I can ASSURE you the issue is with the app. The ONLY solution I found was to take a page from another community member, uninstall the new app, and reinstall the old version which I found on a website. My Versa immediately began syncing again with no further issues.

[LanuzaFitbit]

Hello @JessHm.

Thanks for reaching back to us. 

I'll be passing this information on to the rest of the team. If you do not mind, I'd like to ask a couple of additional questions:

• What Android version are you running on the S8?
• Do you remember the exact day when this happened?

Let me know if you have any further questions.

[JessHm]

Fitbit version says 32.32.10.15

I do not have auto updates for Fitbit. I ran your Thursday update last Sunday morning and could not Sync again until I removed it Wednesday this week.

Get Outlook for Android

[LanuzaFitbit]

Hello @JessHm.

In this case that would be referring to the Firmware version of the Versa. 

Nevertheless, thanks for bringing this up. I'll be sharing this with the rest of the team.

At this moment, are you experiencing any syncing issues or not anymore? 

Let me know if you have any further questions.

[JessHm]

Actually, I have started to see issues again. No sync since Saturday and my Bluetooth headphones have begun to disconnect repeatedly during a 1 hr workout.

Any advice on regulating the Bluetooth signal?

Get Outlook for Android

[LanuzaFitbit]

Hello @JessHm.

Thanks for reaching back.

For the syncing, let's try to go through the help article once more, that should help.

As for the Bluetooth connection, it could be that the headphones and the Fitbit are interfering between the two. You can read more about the interference by clicking here.

Let me know if you have any further questions.

[JessHm]

Still no luck, I am afraid. Last Sync was Aug 18 at 7:45am. At this point I have a watch, with an old fashioned pedometer and, sometimes, a nifty music feature.

[LanuzaFitbit]

Hello @JessHm.

Thanks for letting me know that you checked that article out.

Some time has passed since your reply, I'd like to ask if the situation has persisted or if you have noticed any improvements.

Look forward to your reply.