No Sync Button in App

[lpalmer074]

Sometime in the last hour the "sync" button disappeared from the app. I have restarted my phone, closed out the app, updated the app, and deleted it and reinstalled. Nothing has brought back the "sync" button. Thoughts?

[bernadetteg]

I unpaired my charge from my Bluetooth on my galaxy s6 because it was not syncing and now when i try to pair my charge with my phone again it doesnt come up when i search for devices...help!!!

[EdsonFitbit]

Thanks for stopping by @bernadetteg! I would recommend starting with a restart to your tracker and then try to set it up as a replacement. If this doesn't work, you might want to reboot your Android device and try once again. Hope this helps! I have moved your post to the Android app board because it is more related to this topic.

[RickyFitbit]

@bernadetteg Happy to see that one of the troubleshoots helped resolve your issue! 

@EdsonFitbit You rock. 

[neatdesign]

Until now I've had no problems with my Fitbit One. Suddenly the option to sync with the app has disappeared! On the Dashboard there's a pink exclamation point when Blutooth is disabled and I haven't synced recently -- same as before. What's different now is that when I click on the pink exclamation point, nothing happens. If I turn on Blutooth, the pink exclamation point disappears but it doesn't sync. If I go to Device, it won't sync there, either -- the sync circle isn't there anymore.

What the heck is going on?

[bmslotty]

Its gone on moto M as well. I couldn't sync all day.

[Debra3817]

My charge hr is the same for about 3 hours . Any response or ideas from fitbit

[oatsnoob2007]

Mine is the same.

[AP5150]

Gone on Samsung Galaxy S6 too. I was able to synch using my computer, hopefully the Android app is fixed soon.

[Foulksy]

Same thing on my Galaxy S3

[totallyjuvenile]

Same on the galaxy s5. how can they release an update that breaks everybody

[kaelarenee7]

I just synced mine a few minutes ago and then right after the ability to sync on my app disappeared. I almost always sync to my phone rather than my laptop, since I don't use my laptop much. I'm going to be really frustrated if I have to start up my laptop every time I want to sync my Fitbit.

And what about when we're not near a computer? I want to be able to see my steps while I'm going about my day outside of the house. This feature definitely needs to be fixed.

[Kestrel]

Gone on my Samsung Galaxy S4 too. Nothing I've tried will bring it back: logging out and logging back in, disconnecting and reconnecting bluetooth, restarting the phone...

[Charis]

Same situation on my Galaxy Note 2. Option to sync is gone.

[SunsetRunner]

Same issue here. It is not you.

[kerriew7]

Me too, also around 4pm.

[Elennare]

Same here. I went to check my progress for the day, and saw it hasn't synced for almost half an hour and the option to force a sync it's completely gone!

[SunsetRunner]

Same on Nexus 5. I don't think it is the app. Update was working fine for me.

[Sami-Jaine]

I am concerned that they have changed it so we can only sync with a pc
I don't own a pc
I bought a surge paryly because I can sync it with my phone!

[bethsmth]

Came here for the same issue