No caller ID with note 5

[Inyrdreamz13]

I'm not able to see my caller ID on the charge for my note 5 there's not even a setting under account on the app any ideas

[AlejandraFitbit]

Welcome to the Community @Inyrdreamz13. Currently, our team is testing the compatibility of the Samsung Galaxy Note 5 which means that you won't be able to have the call notifications feature. You can check our list of Compatible Devices to see which phones you can use.

Keep the stepping up! 

[khahn]

Any estimated date on this? my HR clock is handy but the caller Id is why I paid the additional. will the new Alta be compatable? 

[AlejandraFitbit]

Great to see you here @khahn. Our team still testing the compatibility of some devices, I recommend sharing this suggestion on our Ideas Board, which our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback. If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments.

About the Alta, the phone needs to be compatible for it to sync too.

Keep the stepping up! 

[ErickFitbit]

Everyone -- UPDATE: The Galaxy Note 5 is now listed as a supported device here. I recommend trying to sync again and/or following these troubleshooting tips if you continue to experience issues.