No food syncing with Android

[Ronax]

Hello, I have complained a couple of times to the support that Fitbit software did not sync food logs with the "cloud", the phone shows no food intake (other items synchronized as usual). It lasts already for a couple of weeks, no actions have been taken, my problem has not been even registered - no feedback from the support, no email contact as it was promised. The problem still persists. Maybe here I can find any help. Everything has been restarted, Fitbit application was reinstalled. My device is Fitbit Inspire, my phone is Samsung Galaxy S10+, soft version G975FXXU9FUBD, Android 11. Thank you!

[SilviaFitbit]

@Ronax Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I appreciate that you shared the phone's details. I see where your disappointment is coming from. 

Note that this issue has been resolved in the latest app version (3.41). Take into consideration that this is a phased rollout, which means that not everyone will get it at the same time. 

Thank you for your understanding. See you around. 

[Ronax]

@SilviaFitbit , thank you for this information, meanwhile the situation for me and for the hundreds of Fitbit clients has not changed - really big disappointment could be felt reading comments on the Fitbit application in the local Google Play. The application version there is 3.39, where and how I could get 3.41? 

[SilviaFitbit]

@Ronax Thank you for getting back. 

I understand what you're saying, our team is aware of it and this is why a new app version was released, your patience and understanding while it gets released to everyone is truly appreciated. 

See you around.